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FAQ's

Will there be any delivery charges?

No you will not incur any delivery charges unless you are an International customer. For a List of International delivery charges see delivery information.

How do I cancel an order?

To cancel an order we do require any correspondence to be put in writing for your account history. We request that details of the items you wish to cancel, including ISBN/EAN and Order Reference, are sent to us in an email, to enquiries@brownsbfs.co.uk

How do I Return Titles?

In order to return a title, we must first check with our buying in department/wholesaler that we are able to return the books to the publisher. Once we have this information, we then move to book in a collection of the titles, for which we will provide a returns label. Charges of £3.00 per box (Administration Fee) and £4.95 per box (Courier Fee) will apply, to cover the return to the publisher.

If you do not wish to use our courier, you can also return any items via your own courier/postage; however, we do recommend using a trackable service (Administration fee still applicable). Unfortunately, we are unable to accept any returns when the books have been serviced, as the publisher will not accept these items back.

For a general quote

Quotes and prices can be requested at any time, via phone, on 01482 384 660 or email to enquiries@brownsbfs.co.uk.

Can I place my order through an alternative method?

Yes - We accept orders in a variety of methods, details on which can be found below:

  • Through Website, the easiest fastest way to order.
  • Email them to orders@brownsbfs.co.uk
  • Fax them to 01482 384 677
  • Call us on 01482 384 660
  • Post them to:

Browns Books for Students
22-28 George Street
HU1 3AP

Why does it say ‘Parcel Data Received Awaiting Collection’ when I track my parcel?

If you have opted to have your order serviced, it could in our opeartions department waiting to be serviced or if the order release value was under £50 RRP it could have gone on a 3-day delivery. If it is still unclear, please do not hesitate to contact us, and we can look into this further for you.

When will I receive my order?

To qualify for Next Day Delivery your order needs to contain £50 RRP or more of In Stock Items. (Please see FAQ about Understanding In Stock titles)

If items were In Stock but ordered after 2pm then your order will be dispatched the following day next day.

Orders placed with servicing will typically take a further 5 – 7 working days.

What if I don’t have £50 of in stock items?

We would always advise that you spend over £50 RRP so that your order is released immediately.

Should your order not meet £50 RRP, your order will be released as soon as any back order titles arrive into stock and fulfil the £50 RRP limit.

At this point, the account will release, despatching items on a next day service.

Should the order, and any following backorders, never meet £50 RRP, your order will be released on a next day service within 7 days.

The maximum delivery time for stock items is 7 days. (But usually before!).

What does backorders mean / What does Dues mean?

A backordered title is an item that has been placed on order, but one that isn’t currently able to be supplied, for a number of reasons, such as waiting for stock at the Publishers.

Dues are a backordered title that has recently become available and is awaiting release/despatch from the account

Understanding availability / In Stock items

Most titles will show a green ‘tick box’ icon in the right-hand corner. This symbol identifies a title for which turnover and re-stocking is quick and often readily available, however, this is not to be confused with the current stock level.

The actual stock level is indicated in the title information, under ‘Availability’, please see the screenshot below:

So whilst an item may be a ‘Stock Title’, it could also be Out of Stock.

If you are ever unsure, please contact our Customer Care Team for clarification.

How can I track my parcel?

Once logged in, tracking details can be found against via both the ‘Orders’ page and the ‘Invoices’ page. Click ‘My Account’ and then navigate to the relevant order or invoice and click the ‘Track’ link found at the end of each line.

Why are Out of Print books / Not Available books still visible on your website?

Our website receives all its information directly from a feed that is maintained by the publishers themselves. Unfortunately, this is not always updated on time and so the information then remains on the website until they do so. 

I ordered 150 copies of a book but I have only received 137, where are the rest?

If there are 137 copies noted on the accompanying invoice, then the outstanding 13 will be on backorder and will supply through as soon as stock becomes available. If it shows 150 copies on the invoice, please contact us with the necessary Order Reference, ISBN, Invoice Number and quantity believed to be missing so that we can assist you in tracking the items down.

Damages or Wrong Item Supplied

Whilst we endeavour to supply all of your orders to a high standard, we can appreciate that sometimes damages do occur. If this happens, please email photographs of the damage titles and the necessary order information to enquiries@brownsbfs.co.uk. If you receive an item that you have not ordered, or if you have received an incorrect item, please make us aware via Email or Telephone and we will look to find the best solution for you.

I have received an email invoice but I haven’t received my books?

Email invoices are sent out automatically the moment an invoice in generated, rather than when an order is delivered. As such, these invoices will always be received much sooner than the books themselves. The books will follow suit in accordance with the delivery times detailed further up this page. If you have any concerns, please feel free to contact us.

How do I get a copy of an Invoice?

All deliveries will contain a hard copy of an invoice, however, there are a couple of ways to get another copy. If you have log on details for www.brownsbfs.co.uk, then you will be able to navigate to the Invoices page, found under the 'My Account’ heading along the top of our website. Here you will find a list of all historical invoices, all of which can be saved in PDF format, printed or emailed. Alternatively, if you are having difficulties, please let us know the invoices you would like a copy of, and your email address and we will be able to send copies to you. We are also able to set up your account with emailed invoices. This will automatically send a copy of the invoice, as soon as it has been generated, to your designated email address.