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Image for Call handling operations : S/NVQ, level 2: Candidate handbook

Call handling operations : S/NVQ, level 2: Candidate handbook - Level 2

Bowen, Keith, Munn, Yvonne, Munn, Yvonne, Richardson, Peter
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Organisied into units of the NVQ2 qualification, this combined book and CD-ROM provide a tuition guide to gain the skills and knowledge required to work in the call handling service industry. Organisied into units of the NVQ2 qualification, this combined book and CD-ROM provide a tuition guide to gain the skills and knowledge required to work in the call handling service industry.

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Title Unavailable: Out of Print
Product Details
Heinemann Educational Publishers
0435455613 / 9780435455613
Mixed media product
658.812
06/11/2002
Australia
English
vi, 360 p. : ill.
27 cm
further/higher education Learn More
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