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Image for Secrets of Service Level Management : A Process Owners Guide

Secrets of Service Level Management : A Process Owners Guide

LaCava, Craig J., Nahari, Ami, Stationery Office
See all formats and editions

An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management.

With a practical focus and real-life examples, this book turns the theory of Secrets of Service Level Management (SLM) into practice.

This publication illustrates how service level management interacts with the ITIL service lifecycle and includes real-life examples and experiences.

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Title Unavailable: Out of Print
Product Details
Stationery Office Books
0113313527 / 9780113313525
Paperback / softback
004.068
27/03/2013
United Kingdom
305 pages, col. ill., col. figs, tables
Professional & Vocational Learn More
1DBK United Kingdom, Great Britain, KJ Business & management, UY Computer science
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