Adaptive user support: ergonomic design of manually and automatically adaptable software - 0

The potential of software applications to solve an array of office and administrative problems is increasing faster than the ability of users to exploit it.

We need to make systems easier to learn and more comfortable to use.

This book reports a major advance in the effort to accomplish both goals.

Flexcel enables users to modify access and dialog dynamics to their specific requirements.

Relying on a plan recognition feature, the system proposes adaptations or uses of adaptations.

The ongoing conflict between the adaptive and the adaptable is resolved in an integration: user and system share the responsibility for the initiatives, decision-making and execution.

A 'critic' component of the system then analyzes the user's handling of the adaptation tools and suggests improvements.