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Successful Enquiry Answering Every Time: Thinking your way from problem to solution (Seventh Edition.)

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Successful Enquiry Answering Every Time-áis designed to guide information professionals through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer.

When people want to satisfy their immediate curiositytheyÔÇÖre much more likely to use a search engine on their mobile device than asktheir local library. But while the days of personal intervention in this kindof enquiry are inevitably numbered, the professional skills that underpin themare not. This book uses technology as the enabler of the thought processes thatinformation professionals need to engage in when answering enquiries, and makesthe case that new technology, far from making them irrelevant, raises the skillstakes for all.

Now in its 7th edition, this book is fullyupdated to cover new skills, such as:

  • employing critical thinking to manipulate, categorise andprioritise raw search results
  • using strategic reading and abstracting techniques toidentify and summarise the essential information the enquirer needs from theretrieved documents
  • drawing on established story-telling practice to presentresearch results effectively ÔÇô whether orally or in writing
  • working to the POWER model: plan, organise, write, edit,review.

-áThis book is ideal for anyone who has to answer enquiriesfrom users in any information role; those working in contact centres who aredealing with information enquiries, processing transactions or trouble-shootingtechnical issues; and information professionals working on enquiry desks inlarge or small academic, public, school or special libraries.-á

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£87.00
Product Details
Facet
1783302151 / 9781783302154
eBook (Adobe Pdf)
025.52
30/04/2017
England
English
189 pages
Copy: 10%; print: 10%
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