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Image for BTEC level 2 technical certificate in business customer services operations.: (Learner handbook)
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BTEC level 2 technical certificate in business customer services operations.: (Learner handbook)

Bithell, Bethan, Grenyer, Kath, Jackson, Elaine, Pryce, Jonathan
Part of the BTEC L2 Technicals Business series
See all formats and editions

Packed with practical activities and planning support to help you deliver these exciting new qualifications.

  • A complete unit-by-unit course companion for learners.
  • Helps prepare learners for specific job roles.
  • Includes ‘Hands on’ and ‘Ready for Work?’ features to develop practical skills.
  • Assessment practice activities and dedicated ‘Getting Ready for Assessment’ sections support preparation for assignments, tasks and external tests.

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£68.94
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Product Details
Pearson Education
1292197390 / 9781292197395
eBook (Adobe Pdf)
650
13/09/2017
England
English
163 pages
Copy: 10%; print: 10%
4KV Designed / suitable for UK vocational qualifications, KJSU Customer services
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