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Image for Managing business support services : collaborating to compete

Managing business support services : collaborating to compete (3rd ed)

Capgemini, Reuvid, Jonathan(Edited by)
See all formats and editions

"Managing Business Support Services" is an essential guide for any organization contemplating 'outsourcing' its peripheral services.

It provides authoritative strategies for successfully outsourcing IT, customer services, finance, HR, logistics and other business functions; and the latest management 'best practice' set in an international context; advice on contracting suppliers, managing the process and ensuring good governance.

The guide also includes recent cases studies from Britannic Assurance, CESPA, Corus, Dara, Hydro One, GM Europe, Mercedes-Benz, Ontario Power, Prudential and Sprint.

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Title Unavailable: Out of Print
Product Details
GMB Publishing Limited
1905050119 / 9781905050116
Paperback / softback
658.4058
01/02/2005
United Kingdom
English
160 p.
24 cm
research & professional /academic/professional/technical Learn More
Previous ed.: 2002.
KJMV8 Purchasing & supply management
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