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Achieving Success Through Innovation : Cases and Insights from the Hospitality, Travel, and Tourism Industry

Achieving success through innovation: cases and insights from the hospitality, travel, and tourism industry

Service Innovation

Service Innovation

Designing service processes to unlock value

Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation

Applying service science in business

PROFITING FROM SERVICES AND SO

Profiting from services and solutions: what product-centric firms need to know

Co-Design, Volume I : Practical Ideas for Learning Across Complex Systems

Co-design.: (Practical ideas for learning across complex systems) - Volume I,

Co-Design, Volume II : Practical Ideas for Designing Across Complex Systems

Co-design.: (Practical ideas for designing across complex systems) - Volume II,

Co-Design, Volume III : Practical Ideas for Developing Across Complex Systems

Co-design.: (Practical ideas for developing across complex systems) - Volume III,

Service and service systems: provider challenges and directions in unsettled times

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