Waiter & Waitress and Waitstaff Training Handbook: A Complete Guide to the Proper Steps in Service for Food & Beverage Employees (Revised 2nd edition.)

Numerous industry surveys show that waitstaff service is often the primary factor in a customer's decision to return to the restaurant or go to a competitor instead.

This newly revised and updated training handbook was designed for all food service serving staff members.

It covers every aspect of restaurant customer service from hosts and head waiters to waitresses and wine stewards.