Terms, Conditions & Discounts

Browns Books Terms and Conditions of Business:

1. General
Browns Books is prepared to supply the customer with books and goods on the basis of its terms and conditions as set out below.

2. Orders and Delivery
Browns Books accept orders for every UK book in print. Orders can be placed via our website, post, EDI and Email 24 hours a day, seven days a week. If you require specific titles that cannot be found on our database please contact our Customer Care Team. We endeavour only to feature titles that are currently in print, however please accept that titles can go out of print and become unavailable without prior warning. The inclusion of a title found whilst searching our online database does not constitute a recommendation. Any titles not immediately available for despatch are automatically held on backorder.

Deliveries will be made Monday to Friday between the hours of 8.30 am to 5.00 pm. 

3. Discounts & Pricing
If you are a new customer, please contact our Customer Care Team for details of our standard discounts, or discuss details of enhanced levels of discount. In addition to mainstream publishers, this website also features educational/academic publications from non-mainstream publishers, which are subject to a lower discount. Where Browns Books cannot determine exact discounts from suppliers, a variable discount is shown and clearly marked. Where variable discounts are used to calculate totals, the maximum possible discount is shown for illustration only. Customers wishing to determine an exact discount for these items should contact our Customer Care Team prior to ordering.

Care has been taken to ensure book prices are current at the time of supply, however we regret that some price increases may occur. All books will be invoiced at current prices. Prices shown are for the supply of goods to customers based in the UK and for delivery within the UK. In the event that an item is eligible to be charged VAT, the price will be shown inclusive of VAT, although will not be identified as such on the site. All VAT will be shown separately on the invoice.

4. Payment
Payment for goods must be made within 30 days of the invoice date. Thereafter (without prejudice to any remedies available to Browns Books) interest on payments due will accrue at the rate of 4% per annum over the Barclays Bank Plc base rate from time to time until payment is received in full from the Customer. Notwithstanding above payment for all orders shall become due immediately in the event that the Customer adjudged bankrupt or insolvent, has a receiver or administrator appointed over its assets or enters into any composition with its creditors. Any goods purchased shall remain the property of Browns Books until full payment has been received.

All sums payable to Browns Books shall be paid legally free and clear of all deductions and withholdings but if a deduction or withholding is legally required to be made, the payer shall pay the payee the sum which after such deduction or withholding results in a net payment to the payee equal to the amount due from the original invoice.

If any sum payable to Browns Books is subject to Tax in the hands of the payee then the payer shall pay to the payee such additional sum which will, after such Tax, leave the payee with the same sum as the payee would have received in the absence of such Tax.

Please send payment and remittance advice to our Accounts Department at Browns Books. Our bank details are: Lloyds TSB, 104 Terminus Road, Eastbourne, East Sussex, BN21 3AH. Sort code 30-92-86, Account number 00958312, IBAN: GB40-LOYD-3092-8600-9583-12, BIC: LOYDGB1092.

Customers without a credit account may be required to make payment on a pro forma basis. International Customers should contact our Customer Care Department for full details of terms of supply.

5. Returns
All books supplied to the customer on a firm sale basis only. Returns will be allowed in the event of books being damaged or faulty, or incorrectly supplied against your order at the discretion of Browns Books. Returns must be registered with our Customer Care Team. Unauthorised returns will be refused and returned at your expense. Books received damaged should be reported within 7 days and returned within a further 7 days clearly stating the damage. Faulty books are allowed up to 3 months to qualify for a return. For damaged and faulty items Browns Books will replace the books where possible, but if it is no longer available, a credit note will be supplied. A copy of the invoice or invoice number is to be enclosed with the return.

6. Shortages
Shortages or missing items must be reported within 7 days of receipt, and replacement items will be sent. Browns Books can accept no responsibility should items not be logged within the timescales detailed above.

7. Cancellations
Books will remain on order for 6 months unless requested to be cancelled by the customer. The exception to this is books Not Yet Published, which will remain on order for 12 months. Books will be cancelled on the last day of the of the above periods, and should the item be received by Browns Books from its supplier within the next 30 days, the books will be sent to the customer and invoiced as normal.

8. Retention of Title
The risk in all goods purchased by the customer will pass to the Customer upon delivery. However, until full payment has been received by Browns Books for all goods supplied by it to the Customer, all goods supplied to the Customer shall remain the property of Browns Books. Until such time the Customer shall hold the goods as bailee for Browns Books and ensure that at all times readily identifiable as being the goods of Browns Books. If a receiver or administrator or trustee in bankruptcy is appointed over any of the Customer’s assets, or if for any reason payment of the total price of the goods is not made on the due date, Browns Books shall have the right with or without notice at any time thereafter to retake possession of all or part of its goods and to inspect and take copies of the Customer’s records in so far as they relate to Browns Books goods and for such purpose authorised representatives of Browns Books shall be entitled to enter upon any premises occupied by the customer.

9. Variations
No variation on these terms shall be valid unless approved in writing by a director of Browns Books.

10. Governing Law
These terms and conditions of business shall be governed by English Law.

11. Contacting
Browns Books will accept enquiries between Monday and Friday 8.30 am to 5.00 pm. Answerphones are in operation outside these hours.

Browns Books can be contacted using the details below:

Telephone: +44 (0) 1482 384660
Fax:  +44 (0) 1482 384677
Educational Customers: schools.services@brownsbfs.co.uk
Library Customers: customer.services@brownsbfs.co.uk

Browns Books, 5 Redcliff Road, Melton, East Yorkshire, HU14 3RS


12. Company information


Company number: 01607961

Registered office address

5 Redcliff Road, Melton, East Yorkshire, HU14 3RS

Incorporated on

14 January 1982

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