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Delivering customer service : how to win a competitive edge through managing customer relationships successfully

Part of the Business basics series
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2nd revised edition explains how to maintain reliable customer service, deliver positive working relationships, solve problems and initiate and evaluate changes on a customer's behalf.

Examples and case studies throughout. Also covers criteria for NVQ levels 2 and 3.

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Product Details
How To Books Ltd
185703354X / 9781857033540
Paperback / softback
658.812
01/06/1997
United Kingdom
English
188p. : ill.
22 cm
further/higher education /general Learn More