Better Information Practices : Improving Records and Information Management in the Public Service

This work seeks to share the best practices in records and information management in reforming the public services, as an instrument of the state.

It discusses the design of an improved records management system which can address deficiencies in the system which hinder successful implementation of the reform process.

It also: demonstrates he development of a Retention Schedule where it is not available; prepares for the introduction of the computerisation of personnel records; shows the example of a manual used by ministries and the departments; formulates guidelines for the use of the schedule and indexing; and aims to make government officials aware of the utilisation of the system.