Working knowledge : how organizations manage what they know

The definitive primer on knowledge management, this book will establish the enduring vocabulary and concepts and serve as the hands-on resource of choice for fast companies that recognize knowledge as the only sustainable source of competitive advantage.

Drawing on their work with more than 30 knowledge-rich firms, the authors - experienced consultants with a track record of success-examine how all types of companies can effectively understand, analyze, measure, and manage their intellectual assets, turning corporate knowledge into market value.

They consider such questions as: What key cultural and behavioral issues must managers address to use knowledge effectively?

What are the best ways to incorporate technology into knowledge work?

What does a successful knowledge project look like - and how do you know when it has succeeded?

In the end, say the authors, the human qualities of knowledge - experience, intuition, and beliefs - are the most valuable and the most difficult to manage.

Applying the insights of "Working Knowledge" is every manager's first step on that rewarding road to long-term success.