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Managing Hospitality Organizations: Achieving Excellence in the Guest Experience (Second edition)

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This text teaches the concept and principles of treating customers as guests and creating a 'wow' experience for them.

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Product Details
Sage Publications
1544356854 / 9781544356853
eBook (EPUB)
30/11/2018
English
576 pages
Copy: 20%; print: 20%
This edition also issued in print: 2020 Previous edition: published as Managing quality service in hospitality. Clifton Park: Delmar Cengage Learning, 2012 Description based on print version record.