A senior manager's guide to managing benefits : optimizing the return from investments

This guidance describes how benefits management addresses the challenges faced by senior managers and decision makers in any organisation - challenges magnified by tough economic conditions and the need to deliver greater value for money, whilst responding to increased expectations of more customer-focused services.

Appropriately designed and applied benefits management can help address these challenges by optimizing the return on investments in change.

It addresses the following key questions: What are benefits and benefits management?; Why do you need benefits management and what will you get from it?; What are the barriers to success?; How do you overcome the barriers to benefits realization?; How do you get started and sustain progress?; What techniques are available to you?; What are the key questions you should be asking?

It is not specific to any one sector: the principles, practices and techniques apply to all sectors of the economy and across jurisdictions.

This senior manager's guide is supported by more detailed practitioner guidance, Managing Benefits. (ISBN 9780117081109)