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Image for Services management: an integrated approach
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Services management: an integrated approach (Third edition.)

Dierdonck, Roland Van, Gemmel, Paul, Looy, Bart Van
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After looking at the specific nature of services and the peculiarities of managing services, the three sides of service management are discussed extensively in this book.

Concepts and frameworks are followed by case studies and examples.

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£263.94
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Product Details
Pearson Education
0273732188 / 9780273732181
eBook (Adobe Pdf)
338.4068
15/03/2011
England
English
492 pages
Copy: 10%; print: 10%
Previous edition: 2003 Description based on print version record.
KJ Business & management, KNS Service industries
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