Professional Hospitality : An Introduction

This textbook introduces students to professional hospitality.

It emphasizes that an understanding of clients and their changing needs is essential knowledge for anyone working in the industry.

Each chapter covers: different sectors - hotels, clubs, restaurants, resorts, or casinos; and different departments - front office, food and beverage, housekeeping, or gaming.

The book discusses different topics - guest safety, food hygiene or law - in relation to each.

A range of supplementary information is provided as well as organization charts of some well-known establishments, and a final case study.

The book is easy to read, and aims to be motivational and to capture the essence of the industry.

It is recommended for courses covering TTA/ACTRAC (Black Book) modules INT1-INT12.