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Image for Service Quality in Leisure and Touri

Service Quality in Leisure and Touri

Buswell, John (formerly of University of Gloucestershire, Cheltenham, UK), Williams, Christine (formerly University of Central Lancashire, Preston, UK)

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This book aims to develop an awareness of the underpinning theories of quality as applicable to leisure and tourism, including its characteristics and typology.

Suitable for students and researchers, it shows how to evaluate critically the numerous quality management systems and techniques available within the context of the leisure and tourism business environment.

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Title Unavailable: Out of Print

The title has been replaced.To check if this specific edition is still available please contact Customer Care +44(0)1482 384660 or schools.services@brownsbfs.co.uk, otherwise please click 9781780645452 to take you to the new version.

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Product Details

Publisher/Imprint CABI Publishing

ISBN/Ean0851995411 / 9780851995410

FormatPaperback

Dewey338.4791

Published03/01/2003

Country of PubUnited Kingdom

Book LanguageEnglish

Pages288p.

Readershipresearch & professional /academic/professional/technical Learn More

BIC KJM Management & management techniques, KNSG Tourism industry, KNSP Sport & leisure industries