Measuring Performance for Business Results

This text shows, through the use of case studies, how measuring company performance can improve bottom line results.

Performance measurement plays a crucial role in total quality management.

Within the overall context of TQM, the book provides a framework for undertaking and measuring performance and its impact on financial results.

A variety of performance measures are covered, including benchmarking, which is a key measure of competitiveness.

Case studies of leading companies from Europe, the US and the Far East are included.