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How to generate great ideas : brainstorming and creativity for business success

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Learning to Lead

Empowerment : Building a Committed Workforce

Creative Decision-making : Using Positive Uncertainty

Training Methods That Work

Mentoring : A Guide to the Basics

Successful Telephone Techniques : How to Improve Your Company's Image

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Quality Customer Service for Front Line Staff

The First Time Supervisor : A Guide for the Newly Promoted

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