Social Security Administration Electronic Service Provision : A Strategic Assessment

Social Security Administration Electronic Service Provision examines the Social Security Administration's (SSA's) proposed e-government strategy and provides advice on how the SSA can best deliver services to its constituencies in the future.

The assessment by the Committee on the Social Security Administration's E-Government Strategy and Planning for the Future was based on (1) its examination of the SSA's current e-government strategy, including technological assumptions, performance measures and targets, planned operational capabilities, strategic requirements, and future goals; (2) its consideration of strategies, assumptions, and technical and operational requirements in comparable public- and private-sector institutions; and (3) its consideration of the larger organizational, societal, and technological context in which the SSA operates. Table of ContentsFront MatterSummary1 Background and Current Context2 Lessons from Electronic Services in Financial Institutions3 The Social Security Administration's Information Technology -Present and Future4 Toward Organizational Transformation for Electronic ServiceDeliveryAppendix A Committee and Staff BiographiesAppendix B Panelists and Briefers at Open Committee MeetingsAppendix C Social Security Administration Major Office MissionsAppendix D Overview of Selected Legislation Pertaining toE-GovernmentAppendix E A Short History of E-Government