Writing Business E-mails

All forms of business communication have their own etiquette, and e-mailing is no different.

Besides, a good e-mail message can win you business, whereas a poor one won't even be looked through.

So, how can you be sure your emails are read? What greetings and signatures should you use? And how important is the subject line -- if at all? This one-stop source book tells you all you need to know.

It even helps you develop business email guidelines and keep within the law.