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ITIL - Das Taschenbuch - Volume 3

Gestion de Servicios ti Basado en ITIL - Guia de Bolsillo - Volume 3

Metrics for IT Service Management : ITSM Library

Frameworks for IT Management : An Introduction

Capacity Management - a Practitioner Guide : Best Practice

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Service Agreements - A Management Guide

IT governance based on COBIT 4.1: a management guide.

E-Book: Metrics for IT Service Management

Foundations of IT service management: based on ITIL V3.

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