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Tough calls: AT & T and the hard lessons learned from the telecom wars

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Tough Calls is the first book to show salespeople how to work effectively with problem clients.

The author outlines twenty common types of problem clients, such as abusive people and price gougers, and gives specific selling strategies for each.

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£26.14
Product Details
Amacom
0814428460 / 9780814428467
eBook (EPUB)
01/02/1997
304 pages
Copy: 10%; print: 10%
general /research & professional Learn More
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