Front Line Problem Solving : Tried and Tested Problem Solving Guide from the Front Line of Business

Here's what Professor John Bicheno (of the Lean Toolbox fame) has to say about this book

"So, Fraser, a very nice little book! You have put forward an excellent framework for thinking about problems.

Yes, problem solving is not obvious. The appropriate approach is often mis-selected, leading to failure - too much or too little analysis. Your book gives excellent guidance here! Plus a good distinction between 'problem solving' and 'striving towards a target condition'. This is useful for me!

You have resisted the temptation to merely describe many tools. Instead you have given us a guide to moving through the problem forest. Well done."
Professor John Bicheno.


Become a Master Problem Solver.

If you work in a business, a non-profit, a government agency or and kind of organisation you will need to solve problems of all shapes and sizes.

This book will instil in you a confidence to be able to see your way through the confusing number of problem solving methods available and choose the right one for the problem at hand. Each problem will have its own unique set of circumstances and conditions and each will require a unique approach.

Front Line Problem Solving is based on tried and tested methods that work in all situations. You will learn to;

• Stand back and apply critical thinking
• Correctly define the problem with a clear problem statement
• See the way forward before you start out
• Select the best method, tools and techniques for effective & efficient problem solving
• Identify and avoid the main pitfalls when problem solving
• Develop the characteristics of a world-class problem solver

This easy to read book is packed with practical advice, examples and frameworks that will help you at any stage of your problem solving journey.

I have over 25 years of experience in this field and I've also called on many respected problem solvers to help me give you a simple way of defining, analysing and solving all sorts of problems related to operations and functional settings.

Take a Look Inside now to find out more of what's included.