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Image for Affected

Affected : Emotionally Engaging Customers in The Digital Age

Paperback / softback 18 May 2018
ISBN: 9780730357018
Dewey: 658.812
£14.96
RRP £19.95 Save 25%
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Image for The Customer-Centric You

The Customer-Centric You : Making Customers the Focus of Everything You Do

Paperback / softback 23 Feb 2011
ISBN: 9781852526726
Dewey: 658.812
£11.99
RRP £14.99 Save 20%
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Image for From Impressed to Obsessed: 12 Principles for Turning Customers and Employees into Lifelong Fans

From Impressed to Obsessed: 12 Principles for Turning Customers and Employees into Lifelong Fans

Hardback 29 Nov 2021
ISBN: 9781264258789
Dewey: 658.812
£17.59
RRP £21.99 Save 20%
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Image for The New Customer Experience Management

The New Customer Experience Management : Why and How the Companies of the Future Address Their Customers' Needs Proactively

Paperback / softback 11 Nov 2022
Publisher Routledge
ISBN: 9781032313412
Dewey: 658.812
£25.49
RRP £29.99 Save 15%
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Image for Close for Life: The Real Estate Agent's Guide to Creating Satisfied Customers that Only Do Business with You

Close for Life: The Real Estate Agent's Guide to Creating Satisfied Customers that Only Do Business with You

Paperback / softback 8 Aug 2023
ISBN: 9781265223281
Dewey: 658.812
£14.39
RRP £17.99 Save 20%
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Image for Managing Customer Value: One Step At A Time

Managing Customer Value: One Step At A Time

Hardback 20 Jun 2022
ISBN: 9789811240799
Dewey: 658.812
£56.00
RRP £70.00 Save 20%
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Image for The Relationship Economy

The Relationship Economy : Building Stronger Customer Connections in the Digital Age

Hardback 8 Oct 2019
ISBN: 9781626346437
Dewey: 658.812
£16.13
RRP £21.50 Save 25%
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Image for Lean CX

Lean CX : How to Differentiate at Low Cost and Least Risk

Hardback 6 Apr 2021
Publisher De Gruyter
ISBN: 9783110683684
Dewey: 658.812
£27.20
RRP £34.00 Save 20%
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Image for How to Win Friends and Influence Profits

How to Win Friends and Influence Profits

Paperback / softback 15 Jan 2010
Publisher Cyan Books
ISBN: 9781905736362
Dewey: 658.812
£8.99
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Image for Customer Service Pocketbook: 3rd Edition

Customer Service Pocketbook: 3rd Edition : Customer Service Pocketbook: 3rd Edition

Paperback / softback 1 Oct 2013
ISBN: 9781906610555
Dewey: 658.812
£7.99
RRP £9.99
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Image for The Best Service is No Service

The Best Service is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

Hardback 9 Apr 2008
ISBN: 9780470189085
Dewey: 658.812
£18.00
RRP £24.00 Save 25%
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Image for Delivering Effective Social Customer Service

Delivering Effective Social Customer Service : How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation

Hardback 25 Oct 2013
ISBN: 9781118662670
Dewey: 658.812
£14.99
RRP £19.99
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Image for Microsoft Dynamics CRM 2016 Unleashed

Microsoft Dynamics CRM 2016 Unleashed : With Expanded Coverage of Parature, ADX and FieldOne

series Unleashed
Paperback / softback 9 Sep 2016
Publisher Sams Publishing
ISBN: 9780672337604
Dewey: 658.812028553
£41.59
RRP £51.99
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Image for Answering the Ultimate Question

Answering the Ultimate Question : How Net Promoter Can Transform Your Business

Hardback 5 Dec 2008
ISBN: 9780470260692
Dewey: 658.812
£17.24
RRP £22.99
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Image for Game-Based Marketing

Game-Based Marketing : Inspire Customer Loyalty Through Rewards, Challenges, and Contests

Hardback 16 Apr 2010
ISBN: 9780470562239
Dewey: 658.812
£14.24
RRP £18.99
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Image for Unleashing Excellence

Unleashing Excellence : The Complete Guide to Ultimate Customer Service

Hardback 11 Dec 2009
ISBN: 9780470503805
Dewey: 658.812
£15.75
RRP £21.00
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Image for Finishing Touch, The

Finishing Touch, The : How to Build World-Class Customer Service

series Financial Times Series
Paperback / softback 4 Nov 2010
ISBN: 9780273713012
Dewey: 658.812
£21.59
RRP £26.99
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Image for Microsoft Dynamics CRM 4 For Dummies

Microsoft Dynamics CRM 4 For Dummies

Paperback / softback 22 Jul 2008
Publisher For Dummies
ISBN: 9780470343258
Dewey: 658.8120285536
£14.99
RRP £19.99
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Image for How to Measure Customer Satisfaction

How to Measure Customer Satisfaction

Paperback / softback 29 Dec 2003
ISBN: 9780566085956
Dewey: 658.812
£33.99
RRP £39.99
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Image for CRM Handbook, The

CRM Handbook, The : A Business Guide to Customer Relationship Management

series Addison-Wesley information technology series
Paperback / softback 9 Aug 2001
ISBN: 9780201730623
Dewey: 658.81202854678
£41.59
RRP £51.99
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Image for SugarCRM For Dummies

SugarCRM For Dummies

Paperback / softback 21 Nov 2008
Publisher For Dummies
ISBN: 9780470384626
Dewey: 658.812028553
£20.24
RRP £26.99
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Image for Rules to Break and Laws to Follow

Rules to Break and Laws to Follow : How Your Business Can Beat the Crisis of Short-Termism

series Microsoft Executive Leadership Series
Hardback 19 Feb 2008
ISBN: 9780470227541
Dewey: 658.812
£20.99
RRP £27.99
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Image for Effective CRM using Predictive Analytics

Effective CRM using Predictive Analytics

Hardback 25 Dec 2015
ISBN: 9781119011552
Dewey: 658.812
£39.06
RRP £45.95
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Image for CEX Sells

CEX Sells : New Inspiration for Valuable Customer Experiences

Paperback / softback 16 Nov 2017
ISBN: 9789063694449
Dewey: 658.812
£23.99
RRP £29.99
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Image for What's the Secret?

What's the Secret? : To Providing a World-Class Customer Experience

Hardback 27 May 2008
ISBN: 9780470196120
Dewey: 658.812
£17.24
RRP £22.99
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Image for Microsoft CRM For Dummies

Microsoft CRM For Dummies

Paperback / softback 22 Aug 2003
Publisher For Dummies
ISBN: 9780764516986
Dewey: 658.81202855369
£18.74
RRP £24.99
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Image for Microsoft Dynamics CRM 2011 Administration Bible

Microsoft Dynamics CRM 2011 Administration Bible

series Bible
Paperback / softback 22 Feb 2011
ISBN: 9780470568149
Dewey: 658.812028553
£29.99
RRP £39.99
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Image for Customers the Day After Tomorrow

Customers the Day After Tomorrow : How to Attract Customers in a World of AI, Bots and Automation

Paperback / softback 1 Dec 2017
Publisher Lannoo Publishers
ISBN: 9789401445214
Dewey: 658.812
£23.96
RRP £29.95
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Image for Human Sigma

Human Sigma : Managing the Employee-Customer Encounter

Hardback 28 Oct 2007
Publisher Gallup Press
ISBN: 9781595620163
Dewey: 658.812
£16.79
RRP £20.99
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Image for Customer Winback

Customer Winback : How to Recapture Lost Customers--And Keep Them Loyal

Paperback / softback 26 Mar 2001
ISBN: 9780787946678
Dewey: 658.812
£21.74
RRP £28.99
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