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Image for Total Quality Management in Information Services

Total Quality Management in Information Services

Buckland, John A., Fowinkle, Ron, Rice, Frederick V., Shroyer, Les
See all formats and editions

This timely, concise report explains total quality control, its adaptation from manufacturing and its application to information services including operations, systems development and end-user computing.

Case studies by IS executives examine Texas Instruments' total quality culture, Motorola's Six Steps to Six Sigma and Federal Express' focus on systems availability.

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Title Unavailable: Out of Print
Product Details
John Wiley & Sons Inc
0471560464 / 9780471560463
Paperback
29/10/1993
United States
56 pages
211 x 273 mm, 198 grams
Professional & Vocational/Postgraduate, Research & Scholarly/Undergraduate Learn More
KJQ Business mathematics & systems, TGPQ Industrial quality control
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