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Selling In Customer Service : Integrating and Coordinating Service and Selling

Building a lean service enterprise : reflections of a lean management practitioner

Selling In Customer Service : Integrating and Coordinating Service and Selling

Problem solving for healthcare workers: how to get better - lessons can be learned

Essentials of management for healthcare professionals

Leveraging lean in outpatient clinics: creating a cost effective, standardized, high quality, patient-focused operation

Smart use of state public health data for health disparity assessment

Process redesign for health care using lean thinking : a guide for improving patient flow and the quality and safety of care

Process redesign for health care using lean thinking: a guide for improving patient flow and the quality and safety of care

Rethinking lean in healthcare: a business novel on how a hospital restored quality patient care and obtained financial stability using Lean

Smart use of state public health data for health disparity assessment

Planning and designing healthcare facilities: a lean, innovative, and evidence-based approach

Rethinking lean in healthcare: a business novel on how a hospital restored quality patient care and obtained financial stability using Lean

Change Rx for healthcare: your prescription for leading change

Practical lean leadership for health care managers: a guide to sustainable and effective application of lean principles

A leadership journey in health care: Virginia Mason's story

Achieving patient (aka customer) experience excellence: lessons from a successful cultural transformation in a hospital

Artificial intelligence: applications in healthcare delivery

The ICT malaise: a diagnosis and cure for the dysfunctional information and communication technologies service-delivery workflow

The ICT malaise: a diagnosis and cure for the dysfunctional information and communication technologies service-delivery workflow

Lean-led hospital design: creating the efficient hospital of the future

Service extraordinaire: unlocking the value of concierge medicine

Service extraordinaire: unlocking the value of concierge medicine

Moneyball medicine: thriving in the new data-driven healthcare market

Leading reliable healthcare

The logics of healthcare: the professional's guide to health systems science

The logics of healthcare: the professional's guide to health systems science

Health care in the next curve: transforming a dysfunctional industry

Leadership for intellectual disability service: motivating change and improvement

Assessing the Value of Digital Health: Leveraging the HIMSS Value STEPS™ Framework

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