Diagnostic Study of the Civil Service in Indonesia

Modern civil service must be composed of competent, dedicated, and mission-driven public servants to harness opportunities and improve public service delivery with emerging technology.

It also needs to proactively adapt and respond to evolving challenges.

This publication surveys the current state of civil service in Indonesia from a comprehensive, data-driven perspective.

Based on the civil service's size and composition, data on public service delivery, and public opinion, it identifies the current challenges facing Indonesia's bureaucracy.

While progress has been made in the last decade, substantial room for improvement remains to increase the basic competencies of civil servants in the country.