Search Results - Kogan Page Ltd - £20 to £35 - 101 - 200 - Cook, Sarah

Complaint management excellence : creating customer loyalty through service recovery

Paperback / softback 3 May 2012
Publisher Kogan Page Ltd
ISBN: 9780749465308
Dewey: 658.812
£29.74
RRP £34.99
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Practical benchmarking : a manager's guide to creating competitive advantage

Paperback / softback 30 Sep 1997
Publisher Kogan Page Ltd
ISBN: 9780749422271
Dewey: 658.4013
Out of Print
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