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Designing Service Excellence: People and Technology

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The moment of truth-that instant when consumers experience and judge service quality-is often a deciding factor in business success.

Designing Service Excellence: People and Technology provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and fina

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£84.99
Product Details
CRC Press
1040053548 / 9781040053546
eBook (EPUB)
658.812
13/11/2014
English
194 pages
Copy: 30%; print: 30%
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