Managing activities, delivery, customer service and quality : an activity pack for tutors and trainers

From customer service to operations strategy, this comprehensive range of tutorials on managing activities provides an extremely flexible package for tutors teaching management courses at Certificate and Diploma level.

Part-time and short course tutors will find the pack particularly useful. 'Managing Activities' takes the grind out of preparing teaching materials from scratch, leaving time to structure the tutorials to suit the needs of different groups. * 20 self-contained tutorial sessions each containing a selection of activities * session plans and outcomes, clearly mapped to the MCI units and elements * instructions and timings for delivering the activities * hand-outs, worksheets and case studies * OHT masters clearly relating to the notes and handouts * guidance on evidence gathering and portfolio building.