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Image for Mettre en place et exploiter un centre d'appels

Mettre en place et exploiter un centre d'appels

Patrick Devoitine, Devoitine

Part of the Solutions d'entreprise series

See all formats and editions

Explique dans une premiere partie comment fonctionne techniquement un centre d'appels.

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Product Details

Publisher/Imprint Eyrolles

ISBN/Ean2212111223 / 9782212111224

FormatPaperback

Dewey658.812

Published01/01/2003

Country of PubCorsica

Book LanguageFrench

Pagesxxii, 380 p. : ill.

Dimensions23 cm

BIC TB Technology: general issues